Frequently Asked Questions
Your guide to a seamless shopping experience at Nykaa Fashion.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track it through the 'My Orders' section in your account.
What is the return and exchange policy?
We offer a 15-day return and exchange policy for most products, provided they are unused, unwashed, and have all original tags intact.
Are the products on Nykaa Fashion authentic?
Yes, we guarantee 100% authenticity. We source directly from brands and authorized distributors to ensure you receive genuine designer labels and high-quality apparel.
What payment methods do you accept?
We accept a wide range of payment options, including Credit/Debit cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD) for eligible pin codes.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to your own body measurements for the best fit.
Can I cancel my order after it has been placed?
You can cancel your order until it has been processed by our warehouse. Once the status changes to 'Shipped', the order cannot be canceled, but it can be returned after delivery.