Returns & Exchanges
Nykaa Fashion offers a seamless 15-day return and exchange policy for most products, provided they are unused and have all original tags and packaging intact. We strive to ensure your shopping experience is effortless, from the moment you browse to any necessary post-purchase adjustments.
Initiate Request
Navigate to the 'My Orders' section in your account, select the item you wish to return, and click on the 'Return/Exchange' button within 15 days of delivery.
Quality Check Preparation
Ensure the product is placed in its original packaging with all brand tags, manuals, and accessories included for a successful quality inspection.
Doorstep Pickup
A logistics partner will be assigned to pick up your package from the registered delivery address within 2-4 business days of your request.
Refund Processing
Once the item reaches our warehouse and passes the quality check, your refund will be credited to your original payment method or Nykaa wallet within 7-10 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing